Technorama

Switched my current account, which took with it my ecotricity Direct Debit. I was surprised just how many items of post they sent me about this process. Expected at most one, but got three. Each letter was posted by 2nd class post (36p each)

1. "Setting up your direct debit"
2. "Confirmation of Direct Debit"
3. "Direct Debit Payment Review"

They all contained roughtly the same information, (1) was brief and missed most info. (2) said payment would show up as "The Renewable Energy Company" rather than Ecotricity, (3) included the payment amount. All of this I already knew from when I switched to Ecotricity 2 years ago and they sent me all the letters then as well.

I let them know via email, noticed their reply said " Hug that tree. Don't print this e-mail unless you really REALLY need to.". It's a shame this isn't applied to their postal dept!

Posting these letters cost £1.08, plus admin staff I estimate at £5. So around £6 wasted. I see that means they are £6 inefficient, for every customer, doh! Hope they have the will to sort it out!?

Labels: eco